This policy explains how DJ's Stump Grinding (ABN 44 111 922 000) handles the personal information you give us. We follow the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By contacting us or using our quote form, you agree to this policy.
What we collect
We only collect what we need to quote and carry out your job. That may include:
- Your name and contact details (phone number, and email if you provide it);
- Your suburb and details about the stump, access and what you need;
- Any photos you choose to upload of the stump and its surroundings;
- Basic, non-identifying website usage data (see “Analytics & cookies” below).
How we use it
We use your information to:
- Reply to your enquiry and prepare a quote;
- Arrange and carry out the work you ask for;
- Keep a record of jobs and follow up where needed.
We do not sell, rent or trade your personal information to anyone, and we don’t use it for unrelated marketing without your consent.
How your enquiry is handled
Our quote form is processed by third-party form and spam-protection providers (Formspark and Botpoison) who pass your submission to us by email. These providers process the data on our behalf and under their own privacy and security terms. Once received, your enquiry is kept only as long as needed to quote and complete your job, plus a reasonable period for our records.
Analytics & cookies
We use privacy-friendly, cookieless website analytics to understand general traffic (such as page views and rough location). It doesn’t track you across other sites and doesn’t collect personal information. Our site doesn’t set advertising cookies.
Storage & security
Your information is transmitted over a secure (HTTPS) connection and stored only where reasonably needed to do your job. We take reasonable steps to protect it from misuse, loss and unauthorised access. No method of transmission or storage is ever completely secure, but we treat your details with care.
Access, correction & complaints
You can ask us what personal information we hold about you, request a correction, or ask us to delete it. To make a request — or if you have a privacy concern — contact us by phone on 0408 982 508 or through our contact page. We’ll respond within a reasonable time. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date above.